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Monday, 11 October 2010

HP Technical Support and Dell Technical Support - A Complete Overview

HP and Dell are amongst the leading IT companies in the world. Other than providing truly exceptional products, these companies ensure that their customers do not have to face problems with the product in the long run. This is done through their customer support facilities. More exactly, through Dell and HP technical support

Round the Clock Dell and HP Support

It does not matter which country you are in. As long as the company is running operations in the country, you will have access to 24 x 7 technical supports that can be accessed with just a simple call at their customer care number. In the case of Dell tech support, you will be greeted by a voice activated interactive menu system. This menu system is quite easy to handle and it would normally take you no more than 30 seconds to get your call transferred to a live expert.

The same is the case with HP tech support a soon as you place the call. However, in the case of HP support, the voice activated menu is not that user friendly. You will have to speak slowly and very clearly to properly navigate through and reach the correct person. The task of navigation becomes quite a challenge when you have to say the model number of your product. It will normally take an average person quite a few repeated attempts to get their model number registered. This is when you feel that a key based activation service would be much better. Something in which you have to press 1 key or as directed by the voice to make choices and move ahead.

HP Support and Dell Support - Less Downtime, Effective Solutions

The downtime in getting a technician to solve your problem is very less in both Dell support and HP support. Moreover, the technicians are highly qualifies and quite courteous, an experience shared by almost everyone who placed a call at Dell tech support or HP tech support. The problem solving time is also quite less as the experts are quite proficient in diagnosing and solving any software problem that you may face. In case your problem is diagnosed as a hardware fault, the technician would ask you to mail the product back to the company where it would be fixed and then shipped back to you as early as possible.

Author is dedicated technical writer at PCCare247. The extensive service spectrum of PC Care includes HP support, operating system & software support, email & browser support as well as assistance in installation of all the peripheral accessories for your PC.

Our endeavor is to keep you at ease and your PC working uninterruptedly by offering you tailor made online computer support services, which take care of complete health of your personal computer.


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